Shipping Policy
Last updated: September 3, 2026
Thank you for shopping at HKLH Trade. This Shipping Policy explains how we process, ship, and deliver orders placed through https://hklhtrade.shop. By placing an order, you agree to the terms described below.
Order Processing Time
- Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive an order confirmation email when your order is placed, and a shipping confirmation email with tracking information once it has been dispatched.
Shipping Destinations
We currently ship to the following destinations:
- United States and Canada
- United Kingdom, European Union, and other selected European countries
- Australia and New Zealand
- Selected countries in Asia and other regions
The destinations we deliver to are shown at checkout. If your country cannot be selected at checkout, we are unable to ship to that destination at this time.
Shipping Methods and Estimated Delivery Time
Delivery times below are estimates counted from the dispatch date and do not include order processing time. Actual delivery may vary depending on destination, carrier, customs clearance, and local postal conditions.
| Shipping Method | Destination | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | United States & Canada | 7–15 business days |
| Standard Shipping | United Kingdom & Europe | 10–20 business days |
| Standard Shipping | Australia & New Zealand | 10–20 business days |
| Standard Shipping | Other regions | 15–30 business days |
| Expedited Shipping (where available) | Selected destinations | 5–10 business days |
These timeframes are estimates provided by our carriers and are not guaranteed delivery dates.
Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address, the weight and dimensions of the items in your order, and the shipping method you select.
- The applicable shipping fee is displayed in your cart and at checkout before you complete payment.
- Any free shipping promotion offered on our website is applied automatically at checkout when your order qualifies.
- Shipping fees are non-refundable unless the item was incorrect, damaged, or defective. Please refer to our Refund & Return Policy for details.
Order Tracking
- Once your order is dispatched, we will send a shipping confirmation email containing a tracking number or tracking link.
- Tracking status may take 3–7 business days to appear in the carrier’s system after dispatch.
- Some economy shipping methods may not provide full door-to-door tracking. If you do not receive tracking information, please contact us.
- If your tracking has not updated for more than 10 business days, please contact us and we will open an inquiry with the carrier.
Customs, Duties, and Taxes
- International orders may be subject to import duties, taxes, value-added tax (VAT), or customs clearance fees imposed by your country.
- These charges are determined by your local customs authority and are the responsibility of the recipient. They are not included in the product price or the shipping fee.
- We are not responsible for delays caused by customs inspections or clearance procedures, and customs duties and taxes are non-refundable.
- Please contact your local customs office for more information before placing an order.
Incorrect or Incomplete Addresses
- Please make sure your shipping address is complete and accurate before completing your order, including apartment, suite, or unit numbers where applicable.
- If you notice an error in your address, please contact us as soon as possible. We can update the address only if the order has not yet been dispatched.
- If a package is returned to us because the address provided was incorrect or incomplete, or because the package was refused, we may ask you to pay a reshipping fee before we send it again. Original shipping fees are not refundable in this case.
Split Shipments
If your order contains multiple items, they may be shipped in more than one package depending on stock availability and warehouse location. You will not be charged extra shipping fees for split shipments.
Delayed, Lost, or Damaged Shipments
- If your order has not arrived within the estimated delivery window, please contact us and we will assist with an inquiry to the carrier.
- If the carrier confirms that a package is lost in transit, we will offer a replacement or a refund for the affected items.
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Please refer to our Refund & Return Policy for details.
- Delays caused by customs, weather, natural events, strikes, or other circumstances beyond our control are not eligible for compensation, but we will always do our best to help resolve the situation.
Order Changes and Cancellations
Orders may be changed or cancelled before they are dispatched. Please contact us as soon as possible if you need to modify or cancel your order. Once an order has been dispatched, it can no longer be changed or cancelled and can only be handled under our Refund & Return Policy.
Contact Us
Business Name: HAIKOU LONGHUA YUKA TRADING COMPANY
Website: https://hklhtrade.shop
Email: 2658097841@qq.com